Category: Business Optimisation

The Rise in Remote Working: Challenges and Tips

This post is the second in a three-part series on remote work and telecommuting in Malta. In our first article of this three-part series, we looked at seven emerging trends in remote working in Malta. This article will focus on some concerns and practical tips with the increase in teleworking. “Employers are concerned with employees […]
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Digital Tools for Killer Customer Service

This is the third article in a three-part series dealing with the importance of personalisation in customer service. The first article started with a focus on the importance of customer retention and the increased importance of personalised customer service for customer retention. The second article then briefly looked at how the impact of technology on […]
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Technology as an Enabler of Personalised Customer Service

This is the second article in a three-part series dealing with the importance of personalisation in customer service. The first article started with a focus on the importance of customer retention and the increased importance of personalised customer service for customer retention. In this article, we briefly look at how the impact of technology on […]
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Tired Boss: Busy Employees are Not Productive…

Since the start of the Covid 19 pandemic, most businesses owners we met were heavily troubled with the business uncertainty and lower revenues. It is possible that the majority were overwhelmed by the Covid impact and felt that they were too busy to pull back, reflect, to think and to plan. However, some also stated […]
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Outsourcing Senior Management… Seriously?

Regardless of the reason for setting up the business, an entrepreneur tends to be a visionary who is on a mission to materialise their dream and give it its own life in the shape of a business. Running a business is not all roses and there are many thorns that exist in the day to […]
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Flexibly Scaling Capacity – An Outsourcing Perspective

In recent years outsourcing has gained popularity because it is commonly perceived as an efficient way of implementing cost-cutting measures. Outsourcing, for example, reduces the cost of people administration such as talent replacement, vacation leave and sick leave management, since the actual human resources are managed and administered by the outsourcing company.   While cost-cutting, […]
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7 Key Areas Where HR Needs to Drive Company Culture

In past articles we looked at various aspects of culture such as the 4 aspects to nurturing a positive culture and how culture can make or break performance. In considering the creation, management and maintenance of a positive culture, human resources plays a critical role.   We see 7 key areas where HR should be […]
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Covid-19: The External Ingredient for Business Survival and Growth

Everyone in a company, as well as external stakeholders, look at managers and business owners for direction, decisions and guidance in the running of the organisation. Management are consequently, under considerable pressure to take decisions relating to the business. Their role is always about balancing decisions relating to the business survival and growth, with the […]
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Covid-19: Maintaining Clarity in Decisions Taken Under Pressure

Much has been written about the impact Covid-19 is having on our businesses, on our companies, on the reduction of demand, the concerns for jobs, the uneasiness about a company’s future and the actual speculation of whether many businesses will still continue to exist post Covid-19. Behind all this, one cannot forget the pressures felt […]
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