This is the first of a 3 series of articles that will focus on the increasing importance and evolution of personalised customer service. This theme just keeps popping up in various industries and its importance is very often brushed aside. In the recent weeks we have had repeated interactions with various businesses who have approached […]
Since the start of the Covid 19 pandemic, most businesses owners we met were heavily troubled with the business uncertainty and lower revenues. It is possible that the majority were overwhelmed by the Covid impact and felt that they were too busy to pull back, reflect, to think and to plan. However, some also stated […]
Regardless of the reason for setting up the business, an entrepreneur tends to be a visionary who is on a mission to materialise their dream and give it its own life in the shape of a business. Running a business is not all roses and there are many thorns that exist in the day to […]
In past articles we looked at various aspects of culture such as the 4 aspects to nurturing a positive culture and how culture can make or break performance. In considering the creation, management and maintenance of a positive culture, human resources plays a critical role. We see 7 key areas where HR should be […]
Everyone in a company, as well as external stakeholders, look at managers and business owners for direction, decisions and guidance in the running of the organisation. Management are consequently, under considerable pressure to take decisions relating to the business. Their role is always about balancing decisions relating to the business survival and growth, with the […]
Covid-19 is undoubtedly a situation none of us have ever imagined experiencing in our lifetime. Epidemics of such proportions were, to our conscious selves, confined to history or perhaps to some unknown remote country, but still very far from our known daily reality. It was something that ‘happened to others and not to us‘. […]
Much has been written about the impact Covid-19 is having on our businesses, on our companies, on the reduction of demand, the concerns for jobs, the uneasiness about a company’s future and the actual speculation of whether many businesses will still continue to exist post Covid-19. Behind all this, one cannot forget the pressures felt […]
The current Covid-19 induced crisis forces businesses to act or go bust. In recent articles we have been highlighting a number of actions for businesses to take into consideration when looking at survival in Covid-19 times. We have also explained that for businesses to survive they need to think ahead. The reality is that businesses […]
Once the COVID-19 pandemic is over, it can be safely assumed that in the immediate aftermath, the majority of people will look for relief from the stress and the many days of boredom in lock down. There will be possibly be a mini revival of activity as people seek community, where they physically meet their […]
The spread of Covid-19 keeps causing disruption to our lives and businesses. As at the time of writing, the impact in China is starting to wane yet in Europe and America it is still on the rise. The experts say that with all the social distancing measures being put in place, the world will not […]