Category: Educate

7 Business Insights from 2020

CMG Consulta is ending its first calendar year in operation and what a year it has been!! 2020 has thrown unimaginable challenges at us all and, in our own ways, we have somehow survived. Through our work with businesses in different industry sectors we summarise 7 key business insights that businesses can take away from […]
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7 Tips for an Effective Remote Working Policy

This post is the third in a three-part series on remote work and telecommuting in Malta. In the first article of this three-part series, we looked at seven emerging trends in remote working in Malta. The second article focused on some concerns and practical tips with the increase in teleworking. This article will look what […]
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7 Emerging Remote Working Trends in Malta

This post is the first in a three-part series on remote work and telecommuting in Malta. In this post we look at the latest trends emerging amongst Maltese businesses. In our interactions with multiple Maltese businesses in different industries, the subject of remote work and telecommuting has become increasingly topical especially since Covid-19 has impacted […]
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Digital Tools for Killer Customer Service

This is the third article in a three-part series dealing with the importance of personalisation in customer service. The first article started with a focus on the importance of customer retention and the increased importance of personalised customer service for customer retention. The second article then briefly looked at how the impact of technology on […]
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Technology as an Enabler of Personalised Customer Service

This is the second article in a three-part series dealing with the importance of personalisation in customer service. The first article started with a focus on the importance of customer retention and the increased importance of personalised customer service for customer retention. In this article, we briefly look at how the impact of technology on […]
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Tired Boss: Busy Employees are Not Productive…

Since the start of the Covid 19 pandemic, most businesses owners we met were heavily troubled with the business uncertainty and lower revenues. It is possible that the majority were overwhelmed by the Covid impact and felt that they were too busy to pull back, reflect, to think and to plan. However, some also stated […]
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CMG Consulta Outsourcing Survey 2020

CMG Consulta have run a survey on Outsourcing. Our objective was to survey multiple businesses in different segments in order to understand their outlook on Outsourcing and how they envisage this to change in the future. What drove us to investigate this subject is that in 2019 up to early 2020, through our work with […]
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7 Key Areas Where HR Needs to Drive Company Culture

In past articles we looked at various aspects of culture such as the 4 aspects to nurturing a positive culture and how culture can make or break performance. In considering the creation, management and maintenance of a positive culture, human resources plays a critical role.   We see 7 key areas where HR should be […]
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Covid-19: The External Ingredient for Business Survival and Growth

Everyone in a company, as well as external stakeholders, look at managers and business owners for direction, decisions and guidance in the running of the organisation. Management are consequently, under considerable pressure to take decisions relating to the business. Their role is always about balancing decisions relating to the business survival and growth, with the […]
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